Returning Purchased Items for Repair or Replacement

  1. A piece of equipment has failed.  May I send it back to the vendor for repair or does Procurement handle this for me?
  2. The item received is damaged or does not work properly, may I return it?
  3. The incorrect item has been received.

A piece of equipment has failed.  May I send it back to the vendor for repair or does Procurement handle this for me?  

When an item needs to be repaired (whether or not under warranty), report the problem to the Buyer who handled the purchase and s/he will contact the vendor for a return merchandise authorization.  The Buyer will create a Shipping Memo which will allow the item to be tracked.  If you have a service warranty on a computer, tablet, laptop, or another electronic device, the end user should contact the vendor and arrange onsite repair or return for repair.

 

The item received is damaged or does not work properly, may I return it?  

Yes, follow the same procedure as above.

 

The incorrect item has been received.  

Use the above procedures for all returns.